Westbrook, Roy and Morris, Tim (1995) Designing Effective Service Operations: Comparative Case Research from the Netherlands. New Technology, Work & Employment, 10 (1). pp. 32-45.
This article examines the introduction of centralized processing. It looks at the multiple objectives underlying the initiative and how these were managed in implementation. Drawing on empirical data gathered at three similar sites a comparative analysis of the outcomes of centralization is presented and the variances are explained.
|Keywords:||business planning; strategic planning|
|Centre:||Centre for Professional Firms
Oxford University Centre for Corporate Reputation
|Date Deposited:||02 Nov 2011 15:24|
|Last Modified:||23 Oct 2015 14:05|
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