The Pulse of the Heart: Challenging and Defending the Humanistic Centre of Total Quality

New, Steve (2000) The Pulse of the Heart: Challenging and Defending the Humanistic Centre of Total Quality. In: Ho, Samuel K. M. and Leong, C, (eds.) Action 2000: Imperatives for Improvement: Proceedings of the 5th Conference on ISO 9000 and TQM. Hong Kong Baptist University/ The National University of Singapore, pp. 299-303.

Full text not available from this repository.
Item Type: Book Section
Keywords: logistics; TQM
Subject(s): Corporate reputation
Operations management
Centre: Oxford University Centre for Corporate Reputation
Date Deposited: 27 Jan 2012 15:26
Last Modified: 21 Sep 2016 10:09
URI: http://eureka.sbs.ox.ac.uk/id/eprint/1472

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