Quality and Performance in Call Centres: A Conceptual Model

New, Steve and Westbrook, Roy (2000) Quality and Performance in Call Centres: A Conceptual Model. In: Van Dierdonck, R and Vereecke, A, (eds.) Operations Management - Crossing Borders and Boundaries: The Changing Role of Operations. Academia Press Scientific Publishers, pp. 455-462. ISBN 9038202466

Full text not available from this repository.
Item Type: Book Section
Keywords: total quality management
Subject(s): Corporate reputation
Operations management
Centre: Oxford University Centre for Corporate Reputation
Faculty of Operations Management
Date Deposited: 27 Jan 2012 15:54
Last Modified: 23 Oct 2015 14:06
URI: http://eureka.sbs.ox.ac.uk/id/eprint/1473

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