Putting the service profit chain to the test: an empirical study in retail banking

Westbrook, Roy, Tsikriktsis, Nikos and Funk, Benjamin (2011) Putting the service profit chain to the test: an empirical study in retail banking. Journal of Service Management. (Submitted)

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Item Type: Article
Keywords: profitability: banking
Subject(s): Operations management
Centre: Faculty of Operations Management
Date Deposited: 09 Mar 2012 14:39
Last Modified: 23 Oct 2015 14:06
URI: http://eureka.sbs.ox.ac.uk/id/eprint/1846

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