Shaping work roles in the public services: The Healthcare Assistant

Heron, Paul, Kessler, Ian, Dopson, Sue and Magee, Helen (2008) Shaping work roles in the public services: The Healthcare Assistant. In: The International Labour Process Conference, 20 March 2008, Quinn Business School, University College Dublin.

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The ‘modernisation’ of public services in Britain over recent years has encouraged policy makers, practitioners and researchers to devote increasing attention to the organization of work in the sector and, in particular, to the traditional division of labour. The pursuit of new modes of service delivery which revolve around the user has led to calls for more flexible working practices (Cabinet Office, 1999), while a more general concern for efficiency and effectiveness in the context of an increasingly intense performance and audit culture (Power, 1997) has encouraged the search for new ways of deploying workers and designing job roles. These developments have been reflected at the level of national policy in, for example, the re-structuring of the educational workforce with teachers delegating a range administrative tasks to teaching assistants (Morris, 2001); the development of new and extended roles in
health as nurses take-on tasks such as prescribing; and social care where a New Type of Worker programme has helped to develop novel advocacy and navigator roles (Kessler and Bach, 2007).

Item Type: Conference or Workshop Item (Paper)
Keywords: NHS; Healthcare; Organizations; Policy
Subject(s): Organisational behaviour
Centre: Faculty of Organisational Behaviour
Date Deposited: 11 Mar 2012 18:42
Last Modified: 23 Oct 2015 14:06

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