Ramírez, Rafael and Mannervik, Ulf (2008) Designing Value Creating Systems. In: Kimbell, Lucy and Seidel, Victor, (eds.) Designing for Services: Multidisciplinary Perspectives - Proceedings from the Exploratory Project on Designing for Services in Science and Technology Based Enterprises. Said Business School, University of Oxford, Oxford. ISBN 978-095325121
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Abstract
The service economy has been emerging over several decades
of increasing liquidity of resources and competences – and
more possibilities of new connections. This liquidity and connectivity challenge service design where the focus shifts from linear moments of truth to dynamic networks of value constellations.
Item Type: | Book Section |
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Keywords: | Designing Value; Creating Systems |
Subject(s): | Science & technology management |
Date Deposited: | 16 Jun 2010 11:45 |
Last Modified: | 07 Dec 2018 14:25 |
URI: | http://eureka.sbs.ox.ac.uk/id/eprint/225 |
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