Designing Value Creating Systems

Ramírez, Rafael and Mannervik, Ulf (2008) Designing Value Creating Systems. In: Kimbell, Lucy and Seidel, Victor, (eds.) Designing for Services: Multidisciplinary Perspectives - Proceedings from the Exploratory Project on Designing for Services in Science and Technology Based Enterprises. Said Business School, University of Oxford, Oxford. ISBN 978-095325121

PDF Restricted to Repository staff only Download (95kB)

Abstract

The service economy has been emerging over several decades
of increasing liquidity of resources and competences – and
more possibilities of new connections. This liquidity and connectivity challenge service design where the focus shifts from linear moments of truth to dynamic networks of value constellations.

Actions (login required)

Edit View