Joint problem-solving and the role of the third party paper

Kessler, Ian (1992) Joint problem-solving and the role of the third party paper. In: Industrial Relations European Network Conference, Dublin.

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Abstract

Uses data from a postal survey and case studies of organisations seeking in-depth advisory assistance from ACAS to evaluate the effectiveness of joint problem solving techniques. It finds strong support from both managers and employee representatives for the use of joint working parties in the management of change in employment relations. ACAS's unique role as an independent and impartial third party is seen as critical in helping the parties develop jointness as a means of handling problems. The problem, it is suggested, is to find ways of developing employee representative systems in non-union firms in order to utilise joint problem solving methods.

Item Type: Conference or Workshop Item (Paper)
Keywords: Problem-solving; Advisory, Conciliation and Arbitration Service
Subject(s): Organisational behaviour
Centre: Faculty of Organisational Behaviour
Date Deposited: 20 Mar 2012 19:46
Last Modified: 23 Oct 2015 14:06
URI: http://eureka.sbs.ox.ac.uk/id/eprint/2289

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