Quality and performance in call centres; a conceptual model

Westbrook, Roy (2000) Quality and performance in call centres; a conceptual model. In: 7th International Annual EurOMA Conference, June 2000, Ghent, Belgium. (Unpublished)

Full text not available from this repository.
Item Type: Conference or Workshop Item (Paper)
Keywords: Total Quality Management; Call centres
Subject(s): Corporate reputation
Centre: Oxford University Centre for Corporate Reputation
Date Deposited: 27 Feb 2012 18:21
Last Modified: 23 Oct 2015 14:07
URI: http://eureka.sbs.ox.ac.uk/id/eprint/2762

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