Operations Design for International Telephone-based Service: A Longitudinal Case Study

Westbrook, Roy (1995) Operations Design for International Telephone-based Service: A Longitudinal Case Study. In: Teare, Richard and Armistead, Colin, (eds.) Services Management: New Directions, New Perspectives. Thomson Learning. ISBN 978-0304336241

Full text not available from this repository.
Item Type: Book Section
Keywords: operations management; service industry; case study;
Subject(s): Corporate reputation
Centre: Oxford University Centre for Corporate Reputation
Date Deposited: 29 Mar 2012 14:09
Last Modified: 23 Oct 2015 14:07
URI: http://eureka.sbs.ox.ac.uk/id/eprint/2768

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