A study of the operational complexity in customer-supplier systems

Efstathiou, Janet, Wu, Yuan and Frizelle, Gerry (2007) A study of the operational complexity in customer-supplier systems. International Journal of Production Economics, 106 (1). pp. 217-229.


This paper reports on the application of the operational complexity index Frizelle, G., Woodcock, E., 1995. Measuring complexity as an aid to developing operational complexity. International Journal of Operations and Production Management 15(5), 26-39. The aim is to address what is the relationship between costs and the complexity index. The investigation carried out measurements on two types of supplier-customer systems in the UK. One is make-to-stock with low product variety but high volume, while the second is make-to-order with high variety but low volume. The research found some evidence that inventory costs are associated with operational complexity. Moreover, while the index is generic to both case studies, there seemed to be a direct link between the index value and cost only in the make-to-stock case.

Item Type: Article
Keywords: Complexity; Entropy; Operational cost; Simulation; Supply chain
Subject(s): Complexity
Project management
Operations management
Centre: CABDyN Complexity Centre
BT Centre for Major Programme Management
Faculty of Operations Management
Date Deposited: 21 Feb 2012 20:17
Last Modified: 23 Oct 2015 14:07
URI: http://eureka.sbs.ox.ac.uk/id/eprint/2975

Actions (login required)

Edit View Edit View