Chapter

Blackmon, Kate (2011) Chapter. In: Schneider, Jakob and Stickdorn, Marc, (eds.) This is Service Design Thinking: Basics, Tools, Cases. Book Industry Services. ISBN 978-9063692568

Full text not available from this repository.
Item Type: Book Section
Keywords: customer services; creative thinking; technology & operations management
Subject(s): Project management
Operations management
Centre: BT Centre for Major Programme Management
Faculty of Operations Management
Date Deposited: 24 Apr 2012 11:51
Last Modified: 23 Oct 2015 14:07
URI: http://eureka.sbs.ox.ac.uk/id/eprint/2985

Actions (login required)

Edit View Edit View