Operations Management: The Relentless Quest for Efficiency

Blackmon, Kate (2016) Operations Management: The Relentless Quest for Efficiency. In: Schneider, Jakob and Stickdorn, Marc, (eds.) This is Service Design Thinking: Basics, Tools, Cases. Book Industry Services, Amsterdam, pp. 102-115. ISBN 978-9063692568

Full text not available from this repository.
Item Type: Book Section
Keywords: customer services; creative thinking; technology & operations management
Subject(s): Operations management
Project management
Date Deposited: 24 Apr 2012 11:51
Last Modified: 10 Dec 2018 13:11
URI: http://eureka.sbs.ox.ac.uk/id/eprint/2985

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