Blackmon, Kate (2011) Chapter. In: Schneider, Jakob and Stickdorn, Marc, (eds.) This is Service Design Thinking: Basics, Tools, Cases. Book Industry Services. ISBN 978-9063692568

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Item Type: Book Section
Keywords: customer services; creative thinking; technology & operations management
Subject(s): Project management
Operations management
Centre: BT Centre for Major Programme Management
Faculty of Operations Management
Date Deposited: 24 Apr 2012 11:51
Last Modified: 23 Oct 2015 14:07

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