Multi-skilling in the Round

Pettigrew, Andrew and Hendry, Chris (1988) Multi-skilling in the Round. Personnel Management, 20 (4). pp. 36-43.

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Multi-skilling at GKN Hardy Spicer is a phased program that exhibits many principles of socio-technical job design theory. This leading supplier of joint and driver shafts for front-wheel drive vehicles is introducing new technology to reduce costs, improve quality, and reduce working capital. The strategy for implementation of the new technology is a blend of new and old styles in which first-level decisions are made by the operator with specialist assistance available for more complex problems. The goal of self-motivation is central to the retraining of technical operatives, although it also requires changes in human resource management. The changes occur in supervision, production management, salary, over-education, and skill interfaces.

Item Type: Article
Keywords: Human resources; Labour relations; Information Technology; Multiskilling; Skilled workers
Subject(s): Strategy; Entrepreneurship & Global business
Centre: Faculty of Strategy, Entrepreneurship and International Business
Date Deposited: 26 Feb 2012 17:56
Last Modified: 23 Oct 2015 14:07

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