Banking on HRM to respond to change

Pettigrew, Andrew and Hendry, Chris (1987) Banking on HRM to respond to change. Personnel Management, 19 (11). pp. 29-32.

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Describes TSB Scotland's experience in managing change, illustrating the contribution personnel management can make towards changing an organisation; outlines the steps taken to attract higher quality recruits, the increased attention being paid to training and the use of branch performance records to identify training needs. Identifies the skills and capabilities which the change process has developed in the personnel function itself.

Item Type: Article
Keywords: Management of Change; Personnel Management; Financial Services Industry; Case Studies
Subject(s): Strategy; Entrepreneurship & Global business
Centre: Faculty of Strategy, Entrepreneurship and International Business
Date Deposited: 26 Feb 2012 17:47
Last Modified: 23 Oct 2015 14:07

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