Politics, Provenance and Pain in Product Recalls: the Mattel Disaster

New, Steve and Brown, Dana (2008) Politics, Provenance and Pain in Product Recalls: the Mattel Disaster. In: European Operations Management Association (EurOMA) Annual Conference, 15-18 June, 2008, University of Groningen, The Netherlands.

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This paper summarizes the events surrounding the dramatic product recalls of Mattel toys during 2007. Drawing on press reports and official documents, the paper explores the way in which issues relating supply chain integration, product inspection and quality management become part of political discourse. We observe that the public discourse surrounding these events can become disconnected from the operational reality, and lead to potentially dysfunctional regulatory responses.

Item Type: Conference or Workshop Item (Paper)
Keywords: Product Recall, Quality, Supply Chain
Subject(s): Corporate reputation
Operations management
Centre: Oxford University Centre for Corporate Reputation
Faculty of Operations Management
Date Deposited: 02 Aug 2012 10:52
Last Modified: 23 Oct 2015 14:07
URI: http://eureka.sbs.ox.ac.uk/id/eprint/3864

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