Voss, Christopher A., Blackmon, Kate, Chase, Richard, Rose, E. and Roth, Aleda V. (1996) Competitiveness of UK Service: An Anglo-US Benchmark Comparison of Service Practice and Performance. London Business School.
Full text not available from this repository.Item Type: | Book |
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Keywords: | service organizations |
Subject(s): | Project management Operations management |
Centre: | BT Centre for Major Programme Management Faculty of Operations Management |
Date Deposited: | 24 Oct 2012 13:07 |
Last Modified: | 23 Oct 2015 14:07 |
URI: | http://eureka.sbs.ox.ac.uk/id/eprint/4267 |
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