Competitiveness of UK Service: An Anglo-US Benchmark Comparison of Service Practice and Performance

Voss, Christopher A., Blackmon, Kate, Chase, Richard, Rose, E. and Roth, Aleda V. (1996) Competitiveness of UK Service: An Anglo-US Benchmark Comparison of Service Practice and Performance. London Business School.

Full text not available from this repository.
Item Type: Book
Keywords: service organizations
Subject(s): Project management
Operations management
Centre: BT Centre for Major Programme Management
Faculty of Operations Management
Date Deposited: 24 Oct 2012 13:07
Last Modified: 23 Oct 2015 14:07
URI: http://eureka.sbs.ox.ac.uk/id/eprint/4267

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