Competitiveness of UK Service: An Anglo-US Benchmark Comparison of Service Practice and Performance

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Voss, Christopher A., Blackmon, Kate, Chase, Richard, Rose, E. and Roth, Aleda V. (1996) Competitiveness of UK Service: An Anglo-US Benchmark Comparison of Service Practice and Performance. London Business School.

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Item Type:	Book
Keywords:	service organizations
Subject(s):	Project management Operations management
Centre:	BT Centre for Major Programme Management Faculty of Operations Management
Date Deposited:	24 Oct 2012 13:07
Last Modified:	23 Oct 2015 14:07
URI:	http://eureka.sbs.ox.ac.uk/id/eprint/4267

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