Achieving World Class Service: An Anglo-American Benchmark Comparison of Service Practice and Performance

Blackmon, Kate, Voss, Christopher A., Chase, Richard, Rose, E. and Roth, Aleda V. (1997) Achieving World Class Service: An Anglo-American Benchmark Comparison of Service Practice and Performance. Severn Trent PLC. ISBN 0792380614

Full text not available from this repository.
Item Type: Book
Keywords: service organizations
Subject(s): Project management
Operations management
Centre: BT Centre for Major Programme Management
Faculty of Operations Management
Date Deposited: 24 Oct 2012 13:19
Last Modified: 23 Oct 2015 14:07
URI: http://eureka.sbs.ox.ac.uk/id/eprint/4268

Actions (login required)

Edit View Edit View