Developing effective customer-supplier relationships: more than one way to skin a cat.

New, Steve and Burnes, Bernard (1998) Developing effective customer-supplier relationships: more than one way to skin a cat. International Journal of Quality & Reliability Management, 15 (4).

Abstract

This study uses data from a questionnaire survey of UK firms to examine the ways in which benefits and costs are divided in buyer-supplier relationships. These results are analyzed in the light of Burnes and New's (1996) framework for considering supply chain improvement. The results indicate that some caution is required in the applicability of the notion of "win-win" in buyer-supplier collaborations. Conclusions are drawn for theory and practice.

Item Type: Article
Keywords: vendor supplier relations, supply chains
Subject(s): Corporate reputation
Centre: Oxford University Centre for Corporate Reputation
Date Deposited: 11 Jan 2011 12:02
Last Modified: 23 Oct 2015 14:05
URI: http://eureka.sbs.ox.ac.uk/id/eprint/558

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