Understanding compassion capability

Lilius, Jacoba M., Worline, Monica C., Dutton, Jane E., Kanov, Jason M. and Maitlis, Sally (2011) Understanding compassion capability. Human Relations, 64 (7). pp. 873-899.


We elaborate a theory of the foundations of a collective capability for compassion through a detailed analysis of everyday practices in an organizational unit. Our induced theory of compassion capability draws on the findings of an interview study to illustrate and explain how a specific set of everyday practices creates two relational conditions — high quality connections and a norm of dynamic boundary permeability — that enable employees of a collective unit to notice, feel and respond to members’ suffering. By articulating the mechanisms that connect everyday practices and a work unit’s compassion capability, we provide insight into the relational micro-foundations of a capability grounded in individual action and interaction.

Item Type: Article
Keywords: capability, compassion emotion, high-quality connections, practices, work-life boundary
Subject(s): Operations management
Date Deposited: 28 Oct 2015 15:33
Last Modified: 21 Sep 2016 11:07
Funders: N/A
URI: http://eureka.sbs.ox.ac.uk/id/eprint/5787

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