Organisational Citizenship Behaviours: Definitions and Dimensions

Campbell Pickford, Helen and Joy, Genevieve (2016) Organisational Citizenship Behaviours: Definitions and Dimensions. Saïd Business School Working Paper.

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Organisational citizenship behaviour (OCB) is an evolving concept concerning how and why people contribute positively to their organisations beyond defined work roles that have rapidly expanded in recent years. The study of OCB engages fundamental questions analysing the circumstances in which individuals “go the extra mile” in the workplace. This briefing reviews the literature to shed a light on the antecedents and enabling environments for OCB in order to improve employee and employer ability to maximise citizenship behaviour for mutual benefit.

Item Type: Oxford Saïd Research Paper
Subject(s): Organisational behaviour
Date Deposited: 04 Jan 2017 15:17
Last Modified: 07 Nov 2018 13:50
Funders: n/a

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