Risk and error in IS/IT projects: going beyond process

Kutsch, Elmar and Maylor, Harvey (2009) Risk and error in IS/IT projects: going beyond process. International Journal of Project Organisation and Management, 3 (2). pp. 107-126.

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The purpose of this paper is to examine the effectiveness of qualitative project risk management processes as used in IS/IT projects. Risk management is widely identified as one of the key processes within project management, and previous empirical evidence, combined with high levels of project failure, has questioned whether the prevailing approaches to managing project risks are indeed effective. The research problem of investigating the extent to which project managers over- and underestimate risks and the causes for misestimating risks was empirically investigated in the context of IT/IS projects within organisations such as computer service providers (CSPs). The results from studying IS/IT projects show that managers consistently both over- and underestimate risk and that even when a risk is identified, there are behavioural modifiers that intervene in the effective management of these risks.

Item Type: Article
Keywords: Operations management, information systems, risk management, project outcomes, errors, ICT projects, information technology, communications technology, project failure, project managers, risk underestimation, misestimating risks, computer service providers, behavioural modifiers, project organisation, project management
Subject(s): Operations management
Date Deposited: 09 Oct 2017 08:29
Last Modified: 09 Oct 2017 08:29
Funders: N/A
URI: http://eureka.sbs.ox.ac.uk/id/eprint/6597

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