From failure to success: an investigation into managers’ criteria for assessing the outcome of IT projects

Kutsch, Elmar and Maylor, Harvey (2009) From failure to success: an investigation into managers’ criteria for assessing the outcome of IT projects. International Journal of Manufacturing Technology and Management, 16 (3). pp. 265-282.

Full text not available from this repository.

Abstract

This paper reports a grounded empirical study into the role of failure recognition in project-based work. The findings show that project managers considered a set of performance measures beyond those of time, cost and quality. Further, they focused on finding elements of success and did not recognise elements of failure in their projects as opportunities for improvement. The implications of these findings are that if a failure is to be a learning point for future success, there needs to be development of an extended set of performance measures including 'failure measures' for projects.
].

Item Type: Article
Keywords: Operations management, Project outcomes, Success factors, Failure recognition, Performance measures, IT projects, Project management, Project improvement
Subject(s): Operations management
Date Deposited: 17 Oct 2017 14:12
Last Modified: 17 Oct 2017 14:12
Funders: N/A
URI: http://eureka.sbs.ox.ac.uk/id/eprint/6599

Actions (login required)

Edit View Edit View