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This paper outlines a mechanism for the development and implementation of a strategic performance management framework within government departments in the United Arab Emirates (UAE). The work also addresses corporate performance management for governmental organizations dealing with service and operations with the aim of evaluating existing performance management systems and identifying major issues and challenges affecting their implementation.
This research has enabled the identification of the most appropriate systems and indicators for utilization within all government divisions. Thus, through the use of effective performance management systems, an organization can develop performance related strategies and generate accurate and timely reports pertinent to organizational management activities. Consequently, organizational leaders and senior managers are equipped for decision-making based on proper measures, with the aim of boosting organizational efficiency and productivity.