Items where Author is "Sperl, Klaus-Ulrich"

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Meyer, Anton, Chase, Richard, Roth, Aleda V., Voss, Christopher A., Sperl, Klaus-Ulrich, Menor, L. and Blackmon, Kate (1999) Service competitiveness - An international benchmarking comparison of service practice and performance in Germany, UK and USA. Journal of Service Management (formerly IJSIM), 10 (4). pp. 369-379. Link to full text available through this repository.
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