Items where Saïd Business School Author is "Westbrook, Roy"

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Number of items: 47.

Article

Westbrook, Roy, Tsikriktsis, Nikos and Funk, Benjamin (2011) Putting the service profit chain to the test: an empirical study in retail banking. Journal of Service Management. (Submitted) Full text not available from this repository.
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Frohlich, Markham and Westbrook, Roy (2002) Demand chain management in manufacturing and services: web-based integration, drivers and performance. Journal of Operations Management, 20 (6). pp. 729-745. Link to full text available through this repository.
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Frohlich, Markham and Westbrook, Roy (2001) Arcs of Integration: An International Study of Supply Chain Strategies. Journal of Operations Management, 19 (2). pp. 185-200. Link to full text available through this repository.
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Hill, Terry, Nicholson, Alistair and Westbrook, Roy (1999) Closing the Gap: A Polemic on Plant-based Research in Operations Management. International Journal of Operations and Production Management, 19 (2). pp. 139-156. Link to full text available through this repository.
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Åhstrom, Pär and Westbrook, Roy (1999) Implications of Mass Customisation for Operations Management: An Exploratory Survey. International Journal of Operations and Production Management, 19 (3). pp. 262-274. Link to full text available through this repository.
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Åhstrom, Pär and Westbrook, Roy (1999) Implications of Mass Customisation for Operations Management: An Exploratory Survey. International Journal of Operations and Production Management, 19 (3). pp. 262-274. Link to full text available through this repository.
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Hill, Terry and Westbrook, Roy (1997) Strategic development of manufacturing market analysis for investment priorities. European Management Journal, 15 (3). pp. 297-302. Link to full text available through this repository.
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Hill, Terry and Westbrook, Roy (1997) Linking technological innovations to strategic needs. Technovation, 17 (3). pp. 109-117. Link to full text available through this repository.
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Hill, Terry and Westbrook, Roy (1997) SWOT Analysis: Time for a Product Recall. Long Range Planning, 30 (1). pp. 46-52. Link to full text available through this repository.
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Adam, Everet, Corbett, Lawrence, Flores, Benito, Harrison, Norma, Lee, T.S., Rho, Boo-Ho, Ribera, Jaime, Samson, Danny and Westbrook, Roy (1997) An International Study of Quality Improvement Approach and Firm Performance. International Journal of Operations and Production Management, 17 (9). pp. 842-873. Link to full text available through this repository.
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Morris, Tim and Westbrook, Roy (1996) Technical Innovation and Competitive Advantage in Retail Financial Services: A Case Study of Change and Industry Response. British Journal of Management, 7 (1). pp. 45-61. Link to full text available through this repository.
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Westbrook, Roy and Barwise, Patrick (1995) Total quality management in leading fast-moving consumer goods companies. Total Quality Management, 6 (4). pp. 365-382. Link to full text available through this repository.
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Westbrook, Roy (1995) Action Research: New Paradigm in Production/Operations Management Research. International Journal of Operations and Production Management, 15 (12). pp. 6-20. Link to full text available through this repository.
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Westbrook, Roy and Morris, Tim (1995) Designing Effective Service Operations: Comparative Case Research from the Netherlands. New Technology, Work & Employment, 10 (1). pp. 32-45. Link to full text available through this repository.
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Westbrook, Roy (1995) Designing Information Systems for the Management of Operational Priorities in Batch Manufacture. Production Planning & Control, 6 (4). pp. 286-300. Link to full text available through this repository.
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Westbrook, Roy (1995) Organising for Total Quality: Case Research from Japan. International Journal of Quality & Reliability Management, 12 (4). pp. 8-25. Link to full text available through this repository.
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Westbrook, Roy (1994) Priority Management: New Theory for Operations Management. International Journal of Operations and Production Management, 14 (6). pp. 4-24. Link to full text available through this repository.
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Westbrook, Roy (1993) Orderbook Models for Priority Management: a Taxonomy of Data Structures. Journal of Operations Management, 11 (2). pp. 123-142. Link to full text available through this repository.
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Westbrook, Roy and Williamson, Peter (1993) Mass Customization: Japan's New Frontier. European Management Journal, 11 (1). pp. 38-45. Link to full text available through this repository.
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Westbrook, Roy (1992) Why Don't We Work Together? Issues in Multidisciplinary Teaching and Research. Journal of European Business Education, 2 (1). pp. 13-19. Full text not available from this repository.
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Scott, Charles and Westbrook, Roy (1991) New Strategic Tools for Supply Chain Management. International Journal of Physical Distribution & Logistics Management, 21 (1). pp. 23-33. Link to full text available through this repository.
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Westbrook, Roy (1990) Using Just-in-Time as a Means of Organizational Change. Vikalpa, 15 (4). Full text not available from this repository.
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Westbrook, Roy (1988) JIT and IT. ICL Technical Journal, 6 (2). Full text not available from this repository.
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Westbrook, Roy (1988) Time to Forget "Just-in-Time"? Observations on a visit to Japan. International Journal of Operations and Production Management, 8 (4). pp. 5-21. Link to full text available through this repository.
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Book

New, Steve and Westbrook, Roy, eds. (2004) Understanding Supply Chains: Concepts, Critiques and Futures. Oxford University Press, Oxford. Full text not available from this repository.
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Headington, Christopher, Westbrook, Roy and Barfoot, Terry (1987) The Opera: A History. The Bodley Head Ltd. ISBN 978-0370308890 Full text not available from this repository.
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Book Section

Westbrook, Roy (2006) Business Process Re-engineering. In: Nicholson, Nigel, Audia, Pino G. and Pillutla, Madan M., (eds.) The Organizational Behavior (Blackwell Encyclopaedia of Management). Wiley-Blackwell. ISBN 978-0631235361 Full text not available from this repository.
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Westbrook, Roy (2006) Operations Management. In: Nicholson, Nigel, Audia, Pino G. and Pillutla, Madan M., (eds.) The Organizational Behavior (Blackwell Encyclopaedia of Management). Wiley-Blackwell. ISBN 978-0631235361 Full text not available from this repository.
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New, Steve (2004) The Ethical Supply Chain. In: New, Steve and Westbrook, Roy, (eds.) Understanding Supply Chains: Concepts, Critiques, and Futures. Oxford University Press, Oxford. ISBN 0199259321 Full text not available from this repository.
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Westbrook, Roy and New, Steve (2004) Postscript: Supply Chain Futures. In: New, Steve and Westbrook, Roy, (eds.) Understanding Supply Chains: Concepts, Critiques, and Futures. Oxford University Press, Oxford. ISBN 0199259321 Full text not available from this repository.
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New, Steve and Westbrook, Roy (2004) Preface. In: New, Steve and Westbrook, Roy, (eds.) Understanding Supply Chains: Concepts, Critiques, and Futures. Oxford University Press, Oxford. ISBN 0199259321 Full text not available from this repository.
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New, Steve (2004) Supply Chains: Construction and Legitimation. In: New, Steve and Westbrook, Roy, (eds.) Understanding Supply Chains: Concepts, Critiques, and Futures. Oxford University Press, Oxford. ISBN 0199259321 Full text not available from this repository.
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Westbrook, Roy (2002) Look to the process for a better product. In: Pickford, James, (ed.) Mastering Management 2.0. Pearson Education, pp. 435-439. ISBN 978-0273654919 Full text not available from this repository.
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New, Steve and Westbrook, Roy (2000) Quality and Performance in Call Centres: A Conceptual Model. In: Van Dierdonck, R and Vereecke, A, (eds.) Operations Management - Crossing Borders and Boundaries: The Changing Role of Operations. Academia Press Scientific Publishers, pp. 455-462. ISBN 9038202466 Full text not available from this repository.
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Hill, Terry, Nicholson, Alistair and Westbrook, Roy (1998) Manufacturing Strategy: Providing Support for Agreed Markets. In: Buckley, Peter, Burton, Fred and Mirza, Hafiz, (eds.) The Strategy and Organisation of International Business. Palgrave Macmillan. ISBN 978-0333674697 Full text not available from this repository.
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Westbrook, Roy, Hill, Terry and Nicholson, T (1997) Strategic Management of the Operations Function. In: Financial Times Mastering Management. Pitman Publishing Company, pp. 322-326. ISBN 978-0273627296 Full text not available from this repository.
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Westbrook, Roy (1995) Operations Design for International Telephone-based Service: A Longitudinal Case Study. In: Teare, Richard and Armistead, Colin, (eds.) Services Management: New Directions, New Perspectives. Thomson Learning. ISBN 978-0304336241 Full text not available from this repository.
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Westbrook, Roy (1984) Estimating and Predicting Load: The Right Level of Aggregation. In: Voss, Christopher A., (ed.) Research in Production/Operations Management. Gower Publishing, pp. 229-252. ISBN 978-0566007590 Full text not available from this repository.
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Monograph

Westbrook, Roy and Barwise, Patrick (1994) Continuous Improvement in Leading FMCG Companies. Project Report. London Business School. Full text not available from this repository.
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Conference or Workshop Item

New, Steve and Westbrook, Roy (2001) Documents in Operations: A Case Study of Multimedia in Avis Europe. In: The Second International Conference on Critical Management Studies, July 2001, Manchester, UK. Full text not available from this repository.
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New, Steve and Westbrook, Roy (2000) Documents in Operations Management. In: First World Conference on Production and Operations Management, Production and Operation Management Society, 27 August - 1 September 2000, Seville, Spain. (Unpublished) Full text not available from this repository.
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Westbrook, Roy (2000) Quality and performance in call centres; a conceptual model. In: 7th International Annual EurOMA Conference, June 2000, Ghent, Belgium. (Unpublished) Full text not available from this repository.
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Westbrook, Roy, Hill, Terry and Staughton, Roy (1996) Why consultants fail SMEs: data and opinion. In: European Operations Management Association (EurOMA) Annual Conference, June 1996, London Business School, London. (Unpublished) Full text not available from this repository.
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Westbrook, Roy, Hill, Terry and Nicholson, Alistair (1995) Closing the gap: plant-based research in operations management. In: Proceedings of the Production and Operations Management Society (POMS) Annual Conference, 1995, Pittsburgh, Pennsylvania, USA. Full text not available from this repository.
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Westbrook, Roy and Hill, Terry (1995) Manufacturing strategy: from market analysis to investment priorities. In: Proceedings of 2nd International EurOMA Conference on Management and New Production Systems, 1995, Twente, The Netherlands. Full text not available from this repository.
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Westbrook, Roy, Hill, Terry and Nicholson, T (1995) Marketing-manufacturing interface in mass customisation: some case research. In: Production and Operations Management Society Annual Conference, 1995, Pittsburgh, Pennsylvania. (Unpublished) Full text not available from this repository.
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Westbrook, Roy and Nicholson, T (1982) The Interpretation of Stocks for Management Decisions. In: Proceedings of the 2nd International Symposium on Inventories, 1982, Budapest, Hungary. Full text not available from this repository.
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This list was generated on Sun Sep 24 11:23:09 2017 WEST.