Items where Keyword is "customer management" (Publications and Working Papers)

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Libai, Barak, Bolton, Ruth, Bügel, Marnix S., de Ruyter, Ko, Götz, Oliver, Risselada, Hans and Stephen, Andrew T. (2010) Customer-to-Customer Interactions: Broadening the Scope of Word of Mouth Research. Journal of Service Research, 13 (3). pp. 267-282. Link to full text available through this repository.
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This list was generated on Sun Sep 24 09:45:36 2017 WEST.