Items where Keyword is "customer satisfaction" (Publications and Working Papers)

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Number of items: 2.

S

Swaminathan, Vanitha, Groening, Christopher, Mittal, Vikas and Thomaz, Felipe (2014) How Achieving the Dual Goal of Customer Satisfaction and Efficiency in Mergers Affects a Firm’s Long-Term Financial Performance. Journal of Service Research, 17 (2). pp. 182-194. Link to full text available through this repository.
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V

Voss, Christopher A., Roth, Aleda V., Rosenzweig, Eve D., Blackmon, Kate and Chase, Richard (2004) A Tale of Two Countries’ Conservatism, Service Quality, and Feedback on Customer Satisfaction. Journal of Service Research, 6 (3). pp. 212-230. Link to full text available through this repository.
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This list was generated on Sun Nov 19 15:50:00 2017 WET.